FLIGHT CANCELLATION POLICY
Every booking made on '"clickandgo.in is owned and controlled by Neekai Infotech" is subject to cancellation charges levied by the airlines, which may vary with respect to flight and booking class.
Some booking may be non-refundable as per the specific airlines policy.
Offer Fare / Series Fare / Star Fare are non-refundable/non-changeable/non-tranferable as per our policy..
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
Some bookings cannot be cancelled partially as per the specific airlines policy.
Cancellations can be made offline by sending an email to clickandgo.in (bookings@clickandgo.in).
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on clickandgo.in are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 hrs of the journey, clickandgo.in recommends customer to contact directly to the Airlines and after that, send the cancellation request to us Via Mail for refunds on bookings@clickandgo.in
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as mentioned. After flight departure & in case of No Show, we don’t entertain any cancellation request.
In case of No-show the refund amount is entirely depends upon the airlines. clickandgo.in has nothing to do with the refund amount. Clickandgo.in will refund the same amount to the customer, which we receive from airlines in case of No-Show.
THE USER AGREES TO PAY FEE CHARGED BY CLICKANDGO.IN UPON ANY TYPE OF CANCELLATIONS MADE POST BOOKING IRRESPECTIVE OF REFUND AMOUNT , CLICKANDGO.IN WILL CHARGE INR 60/- PER PAX PER SECTOR FOR DOMESTIC FLIGHTS & INR 120/- FOR INTERNATIONAL FLIGHTS. ANY REFUND TO THE USER SHALL BE PROCESSED AFTER DEDUCTING EQUIVALENT AMOUNT TOWARDS THE FEE.
HOTEL AMENDMENT & CANCELLATION POLICY
Every booking made on "clickandgo.in is owned and controlled by Neekai Infotech" is subject to cancellation charges levied by the Hotels, which may vary with respect to hotels and room types.clickandgo.in levies negligible amount of INR 199 per room for domestic and 499 Rs. per room for international hotel booking as cancellation service charges
Some bookings may be non-refundable as per the specific hotel’s policy.
Cancellations can be made offline by sending an email to clickandgo.in (bookings@clickandgo.in).
We assist you in making various amendments for bookings. In few cases, you need to contact the hotel directly.
To cancel the booking within 24 Hrs of the journey, clickandgo.in recommends customer to contact directly to the Hotels and after that, send the cancellation request on our website for refunds
Refund Policy
"clickandgo.in is owned and controlled by Neekai Infotech" will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email.
Refund against the cancellation of air tickets & hotel booking will be credited directly in customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.
clickandgo.in will process refund within 72 hours only after receiving it from the concerned Airlines/Hotel/Transporter/Other Suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions.
Refund against the cancellation of air tickets & hotel booking will be credited directly in customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.
Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.
Convenience Charges Are Non Refundable In Nature..
FOR MORE ASSISTANCE EMAIL US ON – bookings@clickandgo.in